All about add-on features

Add-on features are optional features to add to your subscription.  To use one of these optional features, you must first activate it as shown below.  The cost of the add-on will increase your monthly or annual subscription.  Add-ons can be activated and deactivated at any time. Charges are prorated, which means you pay only for the days when they are active. There is no cost for add-ons during your Free Trial.

Currently, there is one add-on feature available; Stress Testing.

Add-on features can be managed on the Billing page.  All Operations Managers can access their Billing page by selecting their name at the top right and Billing Settings.

On the Billing Settings page, the Users section displays the add-on features activated for you and other team members if applicable. 

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Add-ons can be activated and deactivated at any time. Charges are prorated, which means you pay only for the days when they are active.  As an Operations Manager or if you have an individual account, you can activate or deactivate an add-on feature for all users in your organization on the Billing page under the Add-Ons section. To activate the add-on for specific team members, select their names under the Users table and make individual updates.

To activate an add-on for yourself or the entire team, click the Activate button beside that feature. 

Then click the Activate & Update Billing button in the pop-up window. 

You will see a notification that the add-on feature has been activated and the change will be reflected in the billing system soon. Your credit card will be charged for the pro-rated amount remaining for your current monthly or annual billing period. There is no cost for add-ons during the Free Trial.

If you accidentally activated the add-on, click the hyperlink in the orange highlighted message in your scenario to deactivate now.

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On the Billing page, under the Add-Ons section, click Deactivate beside the applicable add-on.  This will deactivate the add-on for all members of your organization.  To deactivate the add-on for specific team members, select the individual user's name from the Users table, then select Deactivate.

Your subscription will be updated by the next business day to reflect the removal of this add-on from your subscription. Your account will be credited for the remaining days of your billing cycle that this add-on is no longer being used.  This credit will be applied to your payment in your next billing cycle. 

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The Stress Testing add-on is $9 per month/user or $96 per year/user depending on your current payment frequency. 

During the Free Trial, there is no cost for add-ons. If you keep the add-on activated, your credit card will be charged for the add-on after your Free Trial ends, along with your first monthly or annual subscription payment.